Contract: 3 months | Immediate Start
Hourly Pay Rate: $50 p/h + Super
Responsibilities:
- Provide comprehensive administrative support to Managers, Supervisors and Technical staff across Waste and Cleansing Services, Infrastructure Services and other Operations sections.
- Provide high-quality customer service by responding to telephone, email and face-to-face enquiries, resolving concerns and ensuring enquiries are managed in accordance with departmental procedures.
- Manage and maintain Customer Requests, TRIM records, work orders, electronic correspondence, databases and spreadsheets, ensuring information is accurate and up to date.
- Provide administrative support for Waste Customer Service functions, including maintaining knowledge of Council policies, fees and operational requirements.
- Prepare correspondence, acknowledgement letters, reports, memos, requisitions and other documentation, including researching information and drafting responses in consultation with relevant staff.
- Coordinate meetings, workshops, bookings and Council Committee documentation, including preparing agendas, attachments and minutes in accordance with corporate standards.
- Assist with purchasing and invoice processing, data entry, mail and file management, office supplies and other general administrative functions.
- Maintain and update information relating to operational programs, including Council’s Street Sweeping contract, policies, procedures and departmental records.
- Assist with the training and support of new and existing staff in the use of Council systems, including new and upgraded processes and technology.
- Work collaboratively across Operations to provide administrative support, identify opportunities to improve administrative systems and processes, and provide back-up support to the Executive Assistant and other administration staff.
Essential:
- 2+ years experience in an administration support role within local government or working in a politically sensitive environment
- Demonstrated experience working in a high-volume administrative role.
- Demonstrated proficiency in Microsoft Office applications, including MS Word, Excel and PowerPoint.
- Demonstrated ability to provide a high standard of customer service.
- Demonstrated experience in conflict resolution within a customer service environment.
- Previous experience working in a large office environment with a high volume of work.
- Previous experience with TechOne, Content Manager/TRIM, Authority or Pathway highly regarded
For a confidential discussion, please contact Chloe Dallimore at cdallimore@publicsectorpeople.com.au
Public Sector People is an equal opportunity employer. We embrace diversity and inclusion and are committed to creating a work environment that is supportive and empowering for all. We encourage qualified candidates of all backgrounds to apply.
To learn more about Public Sector People and our commitment to driving positive change in the public sector, please visit our website: https://www.publicsectorpeople.com.au
