About the Role:
Public Sector People are partnering with a State Government Department to recruit an Assessment Officer (A04) for their Regional Service Centre. This is a unique opportunity to contribute to the investigation, assessment, and determination of matters related to their services.
Key Responsibilities:
- Case Management: Process licensing, insurance, and dispute management matters, including the ability to decline claims, in accordance with delegation.
- Audits and Investigations: Undertake performance audits of contractors and certifiers, investigate breaches of legislation administered by QBCC through compliance activities, and prepare reports/recommendations.
- Policy and Legislation: Interpret and apply policy and legislation, ensuring adherence in all activities.
- Research and Representation: Conduct research for cases and projects, represent QBCC in promotional and educational activities, and participate in hearings before the tribunal and courts as required.
- Planning and Change Management: Contribute to planning and change management activities, making recommendations for improvements.
- Industry Intelligence: Gather industry intelligence to ensure proactive service delivery.
- Administrative Support: Undertake general administrative duties and support communication across QBCC networks.
- Customer Service: Provide exceptional customer service to all staff of the Commission and external customers through various channels.
- Case Management Skills: Demonstrate research, decision-making, planning, and report writing skills for effective case management.
- Legislation and Policy: Apply, interpret, and provide advice on legislation and policy, ensuring compliance in all activities.
- Communication and Problem Solving: Utilize effective communication and problem-solving techniques to achieve innovation and deliver quality customer service.
- Team Collaboration: Contribute to the team to achieve outcomes and foster effective work relationships.
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