This role is ideal for a BA who is more than a requirements gatherer. We are looking for a professional who can confidently challenge assumptions, uncover the true business need, and provide consultative guidance to stakeholders. You will play a critical role in ensuring technology solutions deliver genuine business value, rather than simply documenting and passing through requirements.
You will engage with a diverse range of internal and external stakeholders, facilitating workshops, mapping business processes, managing competing priorities, and driving outcomes across complex implementation projects.
Key Responsibilities
- Lead business analysis activities across software implementation and transformation initiatives.
- Elicit, analyse, validate, and document business, functional, and non-functional requirements.
- Challenge stakeholder requirements and assumptions to ensure proposed solutions address the underlying business problem.
- Facilitate workshops, discovery sessions, interviews, and process reviews.
- Build trusted relationships with business stakeholders, vendors, implementation partners, and third-party providers.
- Manage and influence external stakeholders to drive alignment, accountability, and successful project outcomes.
- Develop clear and concise business requirements, user stories, acceptance criteria, and functional specifications.
- Create and maintain process models and business documentation using BPMN 2.0 standards.
- Identify opportunities for process optimisation and business improvement.
- Support solution design, testing, training, implementation, and change activities.
- Assist project teams in identifying risks, dependencies, and impacts throughout the project lifecycle.
You are a proactive and commercially minded Business Analyst who combines strong analytical thinking with exceptional stakeholder management skills. You are comfortable asking difficult questions, challenging thinking constructively, and influencing decision-making across all levels of an organisation.
Essential Requirements
- 5+ years' experience as a Business Analyst, including significant experience delivering software implementation projects.
- Demonstrated experience working across large-scale system implementations, upgrades, or business transformation programs.
- Strong experience eliciting, documenting, and validating business and functional requirements.
- Proven ability to challenge requirements and assumptions to ensure solutions are fit for purpose.
- Exceptional consulting, facilitation, and stakeholder engagement skills.
- Experience managing complex external stakeholder and vendor relationships.
- Strong business process analysis and process improvement experience.
- Proven experience developing BPMN 2.0 process models and business process documentation.
- Excellent verbal and written communication skills.
- Ability to work autonomously and effectively in a remote environment.
- Experience implementing ERP, CRM, HRIS, Asset Management, Finance, Procurement, or Digital Platform solutions.
- Experience working across Agile, Hybrid, and Waterfall delivery environments.
- Proficiency with tools such as Jira, Confluence, Azure DevOps, Visio, Signavio, Lucidchart, Bizagi, or similar BPMN modelling tools.
- Formal Business Analysis qualifications (CBAP, CCBA, ECBA, BABOK, or equivalent).
- Challenges requirements rather than simply documenting them.
- Can confidently engage with senior business leaders and external stakeholders.
- Uses BPMN process modelling to identify inefficiencies, gaps, and opportunities for improvement.
- Takes a consultative approach to problem-solving and solution design.
- Builds credibility quickly and can influence decisions through evidence and strong communication.
- Focuses on delivering business outcomes, not just project deliverables.
