This is an exciting opportunity for an experienced leader to drive digital transformation, improve customer experience and lead a team to deliver innovative, customer-focused services.
Working across digital services, customer experience and transformation initiatives, you will play a key role in improving service delivery, overseeing digital platforms and exploring opportunities to utilise emerging technologies, including AI.
Key Responsibilities:
- Lead digital transformation and customer experience initiatives, ensuring services are efficient, accessible and customer-focused.
- Oversee digital platforms, including the council website, enterprise systems and emerging AI capabilities.
- Identify opportunities to improve service delivery through technology, automation and continuous improvement.
- Lead and develop a high-performing team, providing guidance, coaching and support.
- Drive project planning, prioritisation and delivery to achieve key organisational outcomes.
- Build strong relationships with internal and external stakeholders.
- Substantial experience leading digital transformation, customer experience or digital service delivery functions.
- Strong understanding of contemporary service delivery technologies, including AI, websites and digital platforms.
- Ability to identify, diagnose and resolve complex problems.
- Proven experience building and leading high-performing teams.
- Strong understanding of customer experience principles and customer-centred service delivery.
- Demonstrated project management skills and the ability to oversee complex initiatives.
- Excellent communication, stakeholder engagement and leadership skills.
- Local government or public sector experience will be highly regarded.
- Opportunity to lead meaningful digital transformation initiatives.
- Work within a local government environment in Melbourne's west.
Only shortlisted candidates will be contacted.
