Responsibilities
- Manage and maintain compliance to all statutory and regulatory requirements, including essential services, building maintenance, emergency management, building evacuations and the procurement, engagement and management of third-party consultants.
- Provide strategic leadership and direction to the Helpdesk support team to ensure delivery of exceptional customer service to the department and external stakeholders.
- Develop process and reporting documentation for all corporate facility managed functions, including maintenance and services strategies, waste disposal and hazardous materials.
- Contribute to the development and delivery of Energy, Environmental and Waste Management strategies, and coordinate the identification of consumption, and the implementation of best practice reduction initiatives.
- Demonstrated knowledge of computerized work dispatch systems, and experience in the use of an application database for maintenance management and associated reporting.
- Lead and oversee the implementation of a new facilities work dispatch platform S4Hana.
- Identify opportunities for service efficiencies and driving process improvements to ensure best practice.
- Provide reports, feedback, and recommendations to the Manager on ways of improving service efficiencies and driving process improvements.
- Manage and coordinate the planning, purchasing, and delivery of contracted services to achieve outstanding performance and service outcomes.
- Lead, foster and develop a working environment that promotes a collaborative, high-performance culture that is based on the values of trust and respect for others.
Successful candidate
- Proven experience managing and developing teams within a facilities service’s environment.
- Demonstrated knowledge and experience with computerized maintenance work dispatch management systems.
- Experience in managing and maintaining Facilities Management Compliance Standards for large organizations across multiple sites.
- Demonstrated understanding and experience across OH&S contractor risk management principles associated with workplace safety and minimizing potential risks.
- Deliver friendly, efficient, and prompt service to minimize client complaints and increase staff knowledge of facilities delivery within a robust business practice.
- Display excellent interpersonal and communication skills with the ability to liaise, communicate and provide advice to a wide range of stakeholders.
- Ability to handle several tasks and prioritize work within tight operational timeframes
- Uphold agreed course of action designed to meet the customer’s needs by building rapport, keeping promises, and ensuring customers are responded to in a timely manner.
This role is for an asap start. If you are someone experience in the management & process improvement of commercial facilities with also a background in the compliance & risk management space - this is the role for you.
Send your application through to: daniel@publicsectorpeople.com.au & give me a call on 0466 265 446 today to discuss this opportunity in further detail!
