Contract: 2 months | Immediate Start
Hourly Pay Rate: $40 - $43 p/h + Super
Responsibilities:
- Process and issue a range of council permits, ensuring applications are complete, accurate, and compliant with relevant guidelines.
- Manage incoming enquiries related to permits, regulations, and application status via phone, email, and front‑counter support.
- Maintain accurate records and update systems with application details, approvals, and supporting documentation.
- Liaise with internal teams to clarify requirements, seek approvals, and escalate complex enquiries where needed.
- Provide administrative support to the Customer Service team, including data entry, document preparation, filing, and general office tasks.
- Monitor shared inboxes and respond to customer enquiries in a timely and professional manner.
- Assist with preparing letters, permits, invoices, and other correspondence for customers and stakeholders.
- Ensure all customer information and permit documentation are stored and handled in line with council policies and privacy requirements.
- Contribute to continuous improvement by identifying process gaps and suggesting efficiencies.
- Support the wider Customer Service team during peak periods, high enquiry volumes, or when additional administrative coverage is required.
Essential:
- 2+ years experience in an administration support role within local government or working in a politically sensitive environment
- Previous experience with TechOne, Content Manager/TRIM, Authority or Pathway highly regarded
For a confidential discussion, please contact Chloe Dallimore at cdallimore@publicsectorpeople.com.au
Public Sector People is an equal opportunity employer. We embrace diversity and inclusion and are committed to creating a work environment that is supportive and empowering for all. We encourage qualified candidates of all backgrounds to apply.
To learn more about Public Sector People and our commitment to driving positive change in the public sector, please visit our website: https://www.publicsectorpeople.com.au
