Customer Service Officer

Public Sector People are partnering with a local council in Melbourne’s eastern suburbs to recruit a Customer Service Officer for a 6-month temporary assignment. This is a great opportunity to be part of a high-performing team and deliver meaningful service to the local community.

This is a part-time, office-based role offering 15–25 hours per week, between 9am–5pm, Monday to Friday. Days and hours will vary weekly, offering flexibility within core business hours.

About the role:
As a first point of contact for the community, you’ll provide professional and courteous customer service across phone, in-person, and written channels. You'll be a key part of ensuring residents receive prompt, clear, and helpful support, with a focus on resolving enquiries at the first point of contact.

Key responsibilities:

• Respond to customer enquiries, requests and complaints via phone, in person, and email
• Log and track interactions using council systems
• Provide accurate information and follow up to ensure customer satisfaction
• Support a range of admin tasks to assist the wider Customer Service team
• Refer more complex matters to relevant staff or departments

• Previous local council or government customer service experience(essential)
• Experience using CRM software(e.g., Microsoft Dynamics, TechOne, TRIM)
• Excellent communication and interpersonal skills
• Professional and calm approach when dealing with difficult situations
• Ability to work flexibly and collaboratively within a team