Contract: 2 months | Immediate Start
Hourly Pay Rate: $40 - $43 p/h + Super
Responsibilities:
- Respond to high‑volume inbound calls from the community, providing accurate information on council services, regulations, and processes.
- Log enquiries, requests, and service complaints in council systems, ensuring all details are recorded correctly and actioned.
- Assist customers with applications, bookings, and payments, including waste services, permits, and general council enquiries.
- Liaise with internal departments to follow up on customer requests, escalate urgent matters, and provide timely updates.
- Deliver a professional and community‑focused service, resolving issues where possible and ensuring a positive customer experience.
Essential:
- 2+ years experience in an administration support role within local government or working in a politically sensitive environment
- Previous experience with TechOne, Content Manager/TRIM, Authority or Pathway highly regarded
For a confidential discussion, please contact Chloe Dallimore at cdallimore@publicsectorpeople.com.au
Public Sector People is an equal opportunity employer. We embrace diversity and inclusion and are committed to creating a work environment that is supportive and empowering for all. We encourage qualified candidates of all backgrounds to apply.
To learn more about Public Sector People and our commitment to driving positive change in the public sector, please visit our website: https://www.publicsectorpeople.com.au
