Contract: 3 months | Immediate Start
Hourly Pay Rate: $40 - $43 p/h + Super
Responsibilities:
• Respond to high‑volume customer enquiries via phone, email and online channels, delivering professional and courteous service
• Accurately log, update and resolve customer requests using Council systems in line with service standards
• Provide accurate information on Council services, policies and procedures, escalating matters when required
• Process customer transactions and applications, ensuring completeness and compliance with Council requirements
• Work collaboratively with internal teams to ensure timely resolution of enquiries and positive customer outcomes
Essential:
- 2+ years experience in an customer service within local government or working in a politically sensitive environment
- Previous experience with TechOne, Content Manager/TRIM, Authority or Pathway highly regarded
For a confidential discussion, please contact Chloe Dallimore at cdallimore@publicsectorpeople.com.au
Public Sector People is an equal opportunity employer. We embrace diversity and inclusion and are committed to creating a work environment that is supportive and empowering for all. We encourage qualified candidates of all backgrounds to apply.
To learn more about Public Sector People and our commitment to driving positive change in the public sector, please visit our website: https://www.publicsectorpeople.com.au
