Contract: 3 months | Immediate Start
Hourly Pay Rate: $38 - 43 p/h + Super
Responsibilities:
- Respond to incoming phone, email and counter enquiries, providing accurate information on council services, permits and processes.
- Lodge customer requests and service tickets in the CRM system, ensuring all details are recorded correctly.
- Provide guidance on forms, applications and payments, supporting customers to complete requirements.
- Investigate and resolve customer issues by liaising with internal departments and following up until resolved.
- Maintain up‑to‑date knowledge of council policies, service changes and local area information to deliver consistent advice.
Essential:
- Experience in an customer service officer role within local government or working in a politically sensitive environment
- Previous experience with TechOne, Content Manager/TRIM, Authority or Pathway highly regarded
For a confidential discussion, please contact Chloe Dallimore at cdallimore@publicsectorpeople.com.au
Public Sector People is an equal opportunity employer. We embrace diversity and inclusion and are committed to creating a work environment that is supportive and empowering for all. We encourage qualified candidates of all backgrounds to apply.
To learn more about Public Sector People and our commitment to driving positive change in the public sector, please visit our website: https://www.publicsectorpeople.com.au
