About the Role:
As an ICT Application Support Officer, you will provide frontline support and resolve incidents and service requests related to TechnologyOne (OnCouncil) systems – with a focus on Ci Anywhere (CiA) and Ci environments.
You will work closely with internal stakeholders to ensure system performance and support ongoing process improvements.
What you'll be doing:
- Experience supporting, administering and improving enterprise applications, ideally TechnologyOne OneCouncil or similar ERP systems.
- Experience configuring and supporting application workflows (BPAs), permissions, integrations, automations and business processes.
- Ability to gather, analyse and document business, functional and technical requirements with SMEs, vendors and technical teams.
- Strong stakeholder management skills, acting as the link between business users, technical teams and third-party vendors.
- Experience analysing processes, workflows and application performance to identify risks, gaps and improvement opportunities.
- Experience supporting UAT, functional, regression and integration testing.
- Strong understanding of ITIL-based incident, problem, service and change management.
- Experience supporting SaaS/cloud applications, including vendor-managed upgrades, releases and service performance.
- Ability to maintain application documentation, process maps, integrations, controls and support procedures.
- Experience with access reviews, permissions governance, audit actions and risk remediation.
- Strong experience supporting TechnologyOne OnCouncil
- Proficient in Ci Anywhere (CiA) and legacy Ci environments
- Experience managing and resolving service tickets
