Contract: 6 months | Immediate Start
Hourly Pay Rate: $60-70 p/h + Super
Responsibilities:
- Deliver comprehensive executive and business support to senior leaders, assisting with the day-to-day management and operation of the department.
- Oversee the business support function, supervising staff and ensuring administrative and project tasks are completed efficiently and to a high standard.
- Maintain a thorough understanding of business operations, departmental priorities and service requirements to provide effective advice and assistance.
- Prepare and coordinate management reports, executive presentations, briefing documents, official correspondence and stakeholder communications.
- Oversee complex customer enquiries, complaints and sensitive issues, ensuring matters are appropriately managed, investigated and resolved within required timeframes.
- Manage and contribute to key projects, business initiatives and process improvement activities, ensuring milestones, deadlines and budgets are achieved.
- Assist in reviewing and improving internal policies, procedures, governance arrangements and administrative practices.
- Monitor business performance, coordinate reporting activities and identify potential risks, issues and areas where processes can be improved.
- Coordinate staff training, induction and development activities, ensuring employees have access to the appropriate resources and support.
- Assist with business changes, team restructures and operational adjustments, ensuring administrative requirements are managed effectively.
- Liaise with a range of internal teams and external stakeholders, building positive working relationships and ensuring effective communication.
- Encourage a strong team environment focused on accountability, service delivery, collaboration and ongoing business improvement.
Essential:
- 2+ years experience in an administration support role within local government or working in a politically sensitive environment
- Previous experience with TechOne, Content Manager/TRIM, Authority or Pathway highly regarded
- Tertiary qualification in Business Management, Business Administration or a closely related discipline.
- Demonstrated experience providing high-level executive, management or strategic business support within a complex service delivery environment.
- Proven experience leading and supervising staff, coordinating workloads, developing team capabilities and maintaining high standards of customer service.
- Excellent written and verbal communication skills, including the ability to prepare executive correspondence, formal reports, briefing papers and responses to complex or sensitive issues.
- Highly developed analytical, research and problem-solving skills, with the ability to interpret complex information and provide informed recommendations.
- Demonstrated ability to manage competing priorities and strict deadlines, exercise sound judgement and maintain discretion and confidentiality.
- Strong project management and coordination skills, including the ability to lead initiatives, monitor progress, manage risks and deliver outcomes.
- Sound understanding of governance, risk management, administrative controls and records management.
- Excellent stakeholder engagement, interpersonal, negotiation and conflict resolution skills.
- Advanced proficiency in Microsoft 365 applications, including Word, Excel, PowerPoint, Outlook, Teams and SharePoint, with experience using business systems to manage information and reporting.
- Ability to develop an understanding of departmental services, legislation, policies and procedures.
For a confidential discussion, please contact Chloe Dallimore at cdallimore@publicsectorpeople.com.au
Public Sector People is an equal opportunity employer. We embrace diversity and inclusion and are committed to creating a work environment that is supportive and empowering for all. We encourage qualified candidates of all backgrounds to apply.
To learn more about Public Sector People and our commitment to driving positive change in the public sector, please visit our website: https://www.publicsectorpeople.com.au
