Expressions of Interest Customer Service Officer

Public Sector People (PSP) would love to speak to you if you have previous, substantial experience in a customer service role. 

Please express your interest if you are seeking - 

• Temporary fulltime customer service roles
  
• Temporary part time customer service roles

• Deliver accurate information and support to customers in person, over the phone, and via email, while ensuring all interactions remain confidential and respectful.
• Manage enquiries, service requests, complaints, and transactions effectively, using strong communication and problem-solving skills to deliver positive outcomes.
• Contribute to the Call Centre’s Key Performance Indicators, achieving both Call Centre and individual performance targets.
• Work across multiple sites 

• Customer Service experience in a call centre/ high inbound call environment and face to face. 
• Ability to engage empathetically with customers with emotionally charged issues.
• An understanding of cashiering processes for reconciliation and balancing of financial transactions.
• Bilingual candidates will be highly regarded.