Contract: 3 months| Immediate Start
Hourly Pay Rate: $38 - $43 p/h + Super
Responsibilities:
• Handling high‑volume inbound calls and responding to a wide range of community enquiries.
• Logging requests, updating customer records, and processing service requests in council systems such as TechOne, Pathway or TRIM.
• Providing accurate information on council services, policies, waste and FOGO enquiries, rates, permits, or general community requests.
• Escalating complex issues to the appropriate team and ensuring follow‑up actions are completed.
• Delivering professional, community‑focused customer service while meeting call KPIs and service standards.
Essential:
- 2+ years experience in an administration support role within local government or working in a politically sensitive environment
- Previous experience with TechOne, Content Manager/TRIM, Authority or Pathway highly regarded
For a confidential discussion, please contact Chloe Dallimore at cdallimore@publicsectorpeople.com.au
Public Sector People is an equal opportunity employer. We embrace diversity and inclusion and are committed to creating a work environment that is supportive and empowering for all. We encourage qualified candidates of all backgrounds to apply.
To learn more about Public Sector People and our commitment to driving positive change in the public sector, please visit our website: https://www.publicsectorpeople.com.au
