Location: Northern Suburbs, Melbourne
Salary:$120,000 - $150,000 + Superannuation
About the Opportunity
An established and growing HVAC and building services business is seeking an experienced General Manager to lead the next phase of growth. This is a rare opportunity for a commercially minded leader who enjoys balancing strategic business management with hands-on sales leadership and people development.
Operating across commercial building services, the organisation has built a strong reputation for delivering high-quality solutions, exceptional customer service, and long-term client partnerships. With a collaborative and values-driven culture, the business is focused on sustainable growth, operational excellence, and creating an environment where people genuinely enjoy coming to work.
This role offers the opportunity to take ownership of business performance, drive sales growth, develop high-performing teams, and contribute to strategic decision-making while maintaining a strong focus on culture, safety, and customer outcomes.
About the Business
Our client is a well-established provider of HVAC and building services solutions, supporting a diverse portfolio of commercial clients across Melbourne.
The business combines technical expertise with a practical, solutions-focused approach and has built a reputation for reliability, responsiveness, and quality service delivery. Their success is underpinned by a strong team culture that values trust, accountability, integrity, and collaboration.
The team is professional yet down-to-earth, results-focused yet supportive. They work hard, celebrate successes, prioritise safety, and genuinely care about one another. Leadership believes in leading by example, fostering open communication, and creating an environment where people can perform at their best while maintaining balance outside of work.
The Role
Reporting directly to the business owners, the General Manager will take responsibility for overall business performance, sales growth, team leadership, and operational delivery.
This role requires someone who can confidently move between strategic planning and day-to-day leadership. You'll be equally comfortable building client relationships, developing business opportunities, coaching managers and team members, monitoring operational performance, and ensuring projects and service delivery remain on track.
Success in this role will come from your ability to inspire people, drive commercial outcomes, create accountability, and maintain a strong customer focus.
Key ResponsibilitiesLeadership & People Management
- Lead, mentor, and develop a high-performing sales and operations team.
- Build a culture of accountability, collaboration, and continuous improvement.
- Support managers and team leaders to achieve individual and team objectives.
- Foster employee engagement, retention, and professional development.
- Lead by example through positive, visible, and approachable leadership.
- Drive sales performance across the business.
- Maintain and grow key client relationships.
- Identify new business opportunities and market growth strategies.
- Contribute personally to sales activity and business development initiatives.
- Manage sales forecasting, pipeline performance, and revenue targets.
- Oversee service delivery and operational performance across the business.
- Ensure projects and service activities are delivered on time, within budget, and to a high standard.
- Monitor resource allocation, workforce planning, and operational efficiencies.
- Collaborate closely with technical and field teams to support successful outcomes.
- Own and manage budgets, forecasting, and business performance metrics.
- Analyse operational and financial data to support decision-making.
- Drive profitability while maintaining service quality and customer satisfaction.
- Support strategic planning and long-term business growth initiatives.
- Champion a strong safety-first culture.
- Ensure compliance with relevant industry regulations and company standards.
- Promote safe work practices and continuous improvement in safety performance.
About You
You are a commercially astute leader who combines strong people skills with a genuine drive for results.
You understand how to build trust, motivate teams, and create accountability while maintaining a positive and supportive workplace culture. You're comfortable leading from the front and enjoy being actively involved in both sales and operational performance.
You may currently be working as a Service Manager, Operations Manager, Business Manager, or Sales & Operations Leader and are ready to step into a broader leadership role with greater influence and responsibility.
Essential Requirements
- Minimum 5 years' experience leading teams, business units, or service operations.
- Demonstrated success leading and developing high-performing teams.
- Strong personal sales capability and a proven record of achieving sales targets.
- Experience managing operational delivery and business performance.
- Ability to manage budgets, forecasts, and commercial outcomes.
- Strong client relationship management and business development skills.
- Strategic and commercially focused mindset.
- Excellent communication and stakeholder management skills.
- Sound understanding of the HVAC, air conditioning, mechanical services, or related building services industry.
Highly Desirable
- Current or recent experience in a Service Manager position.
- Experience using Uptick or similar field service management software.
- Demonstrated success building positive, high-performing workplace cultures.
- Experience within mechanical services, refrigeration, electrical, fire protection, plumbing, or other field-service environments.
Ideal Candidate Profile
The ideal candidate is a hands-on leader who enjoys balancing strategy with execution.
You are comfortable:
- Closing and securing business opportunities.
- Coaching and developing leaders and teams.
- Managing operational performance and service delivery.
- Driving accountability and results.
- Building strong customer relationships.
- Leading a safety-focused and people-first culture.
Why Join?
- Opportunity to play a key leadership role in a growing business.
- Competitive salary package of $120,000 - $150,000 + Super.
- Strong team culture with genuine camaraderie.
- Family-first and people-focused environment.
- Supportive leadership team that values initiative and ideas.
- Career growth and long-term development opportunities.
- Stable and well-established business with a strong reputation in the market.
