Contract: 3 months | Immediate Start
Hourly Pay Rate: $37 p/h + Super
Responsibilities:
- Provide high-quality customer service at the library service desk, assisting patrons with enquiries, library services and general information.
- Educate and assist library users with borrowing procedures, library systems, resources and available services.
- Process returned items, loans, reservations, holds and other borrowing transactions in accordance with library procedures.
- Undertake shelving, stock organisation and collection maintenance to ensure library materials are accessible and presented appropriately.
- Assist with processing damaged, incomplete and claimed-return items, following relevant library procedures.
- Support the delivery of library programs, activities and community events alongside Library Team Members.
- Assist with collection displays, themed displays and promotion of new library items to encourage collection use.
- Follow Council WHS, Code of Conduct and customer service requirements, promptly reporting hazards, incidents and issues to the appropriate supervisor.
Essential:
- Demonstrated commitment to delivering high-quality customer service within a diverse and cross-cultural environment.
- Demonstrated ability to communicate effectively with members of the public, internal business units, team members and external stakeholders.
- Ability to follow written and verbal instructions accurately and complete tasks to required quality standards within set timeframes.
- Sound written, verbal and numerical communication skills, with strong attention to detail.
- Demonstrated ability to prioritise workloads, manage competing tasks and work effectively with minimal supervision.
- Demonstrated experience in providing effective customer service and handling customer enquiries and complaints professionally.
- Ability to work collaboratively as part of a team while also taking responsibility for assigned tasks.
- Previous experience in a customer-facing, community service, library or local government environment would be highly desirable.
For a confidential discussion, please contact Chloe Dallimore at cdallimore@publicsectorpeople.com.au
Public Sector People is an equal opportunity employer. We embrace diversity and inclusion and are committed to creating a work environment that is supportive and empowering for all. We encourage qualified candidates of all backgrounds to apply.
To learn more about Public Sector People and our commitment to driving positive change in the public sector, please visit our website: https://www.publicsectorpeople.com.au
