Manager Community Learning & Service Centres
Local Council - Melbourne’s Western Suburbs
6-Month Contract | $180k–$200k + Super
Predominantly Onsite with Flexibility
Public Sector People is partnering with a progressive Local Council in Melbourne’s Western Suburbs
to recruit an experienced Manager Community Learning & Service Centres
for an initial 6-month contract.
This is a pivotal leadership role overseeing a large, diverse team during an important period of review, transformation, and service improvement.
About the Role
Reporting to the Director Corporate Services, you will lead a combined Customer Service and Libraries function as the organisation undertakes a service review to separate the two areas.
The team is currently led in an acting capacity, and the organisation is seeking a capable, empathetic leader to guide staff through change while ensuring high-quality day-to-day service delivery.
Key Responsibilities
• Lead and support a large multi-disciplinary team through a period of transformation.
• Oversee BAU customer service operations, ensuring consistent, community-focused outcomes.
• Act as the primary conduit
between the frontline team and the organisation, maintaining communication, alignment, and service standards.
• Drive and support digital transformation initiatives
to enhance service accessibility and efficiency.
• Contribute to and support the service review
as Customer Service and Libraries are uncoupled.
• Build trust, cohesion, and shared purpose across the team while navigating change.
About You
To succeed in this role, you will bring:
• Proven leadership experience in customer-focused, community-facing environments.
• Strong capability in managing teams through change and transformation.
• Highly developed communication and stakeholder engagement skills.
• A strategic mindset with the ability to balance long-term improvement with everyday service excellence.
• Empathy, emotional intelligence, and the ability to bring a team on the journey
– this is essential.
For a confidential discussion, please reach out to Aleisha on 0434 029 442 or aleisha@publicsectorpeople.com.au
Manager Community Learning and Service Centres
Manager Community Learning and Service Centres
Salary:
$180000 - 200000 / Year
Contract Type:
Contract
Location:
Melbourne - VIC
Industry:
Professional
Reference:
3988180
Contact Name:
Aleisha Dorrington
Contact Email:
aleisha@publicsectorpeople.com.au
Date Published:
26-Nov-2025
