This role is ideal for someone with experience across property, maintenance coordination or property administration who enjoys being the person who keeps things moving, managing maintenance requests, coordinating contractors, processing work orders and invoices, and providing a high level of service to residents.
You will play an important role in coordinating the end-to-end maintenance process, ensuring requests are followed up, contractors are engaged and payments are processed accurately and on time.
Key Responsibilities
- Coordinate end-to-end routine and cyclical maintenance requests
- Respond to tenant, contractor, supplier and internal queries relating to property maintenance
- Troubleshoot maintenance queries and provide clear, practical support over the phone
- Raise and process work orders and purchase orders within delegation
- Coordinate contractors and follow up outstanding maintenance requests
- Process invoices accurately and ensure contractor payments are completed in a timely manner
- Coordinate scheduled and cyclical maintenance requirements
- Maintain accurate property data, records and reporting across relevant systems and spreadsheets
- Process utility accounts and relevant rebates where required
- Manage competing priorities and respond calmly to urgent or unexpected maintenance matters
- Work closely with Property Officers, Housing Officers, contractors and other internal stakeholders
- Experience in property coordination, property administration, maintenance coordination or a transferable environment
- Experience working with maintenance scheduling, work orders, purchase orders and invoices
- Confident and professional phone manner, with the ability to troubleshoot queries and have challenging conversations when required
- Strong attention to detail and accurate data entry skills
- Highly organised with the ability to manage high volumes of work without compromising service
- Strong communication and relationship management skills
- Confident using Microsoft Office, particularly Excel
- Comfortable working with tenants and people experiencing housing stress or other vulnerabilities
- Resilient & solutions focused and able to remain calm when managing competing priorities or urgent issues
If you are an organised property or maintenance professional who enjoys problem solving, working with people and keeping the detail under control, I would love to hear from you.
For a confidential discussion, please contact Sarah Kettlewell at Public Sector People on 03 8535 3111.
