Public Sector People are working with a local Government Department who are looking for an experienced Rates Recovery Officer to join their team on an initial 10 week contract basis.
- 10 Week Contract
- $39 per hour plus super with full time working hours
- Free on-site parking
Key Responsibilities:
- Debt Recovery:
- Conduct interviews with ratepayers to assess their financial situations and develop tailored payment plans.
- Provide expert advice and guidance to ratepayers on their payment options and obligations.
- Account Management:
- Monitor and track overdue accounts, ensuring timely follow-up and escalation of high-risk cases.
- Maintain accurate and up-to-date records of all debt recovery activities, including correspondence, payment plans, and legal actions.
- Stakeholder Engagement:
- Collaborate with internal teams, such as finance, legal, and customer service, to ensure seamless coordination and efficient debt recovery.
- Provide exceptional customer service by responding promptly to inquiries, resolving issues, and demonstrating empathy and understanding.
- Process Improvement:
- Identify opportunities to streamline debt recovery processes and improve efficiency.
- Implement innovative solutions to enhance the effectiveness of debt recovery strategies.
- Compliance:
- Adhere to all relevant legislation, regulations, and Council policies and procedures.
- Strong Analytical Skills: Ability to analyze complex financial data and identify trends.
- Excellent Communication Skills: Effective communication with diverse stakeholders, both written and verbal.
- Negotiation Skills: Proven ability to negotiate payment plans and resolve disputes.
- Attention to Detail: Meticulous attention to detail and accuracy.
- Problem-Solving Abilities: Ability to think critically and find innovative solutions to complex problems.
- Resilience: Ability to handle rejection and maintain a positive attitude.
- Customer Focus: A commitment to providing exceptional customer service.
To Apply:
If you're a motivated and results-oriented individual with a passion for delivering outstanding customer service, we encourage you to apply. Please submit your resume by hitting Apply Now.
