This is an exciting opportunity to play a key role in shaping business performance, improving customer experiences, and supporting evidence-based decision making within a highly regarded local government organisation.
What you'll be doing
As the Research & Insights Coordinator, you'll lead the development and delivery of research programs that help drive organisational performance and improve community outcomes. You'll work across a broad range of stakeholders, providing valuable insights through research, analysis and reporting that supports strategic planning and continuous improvement initiatives.
Key responsibilities
- Design and deliver community perception, customer satisfaction and market research projects.
- Develop business performance metrics and reporting frameworks.
- Identify opportunities for business improvement through data collection, analysis and evidence-based recommendations.
- Prepare high-quality reports and presentations for senior leadership and Executive.
- Manage research projects from planning through to delivery while meeting deadlines and organisational objectives.
- Communicate findings clearly and confidently to a range of stakeholders across the organisation.
- Highly developed survey and market research experience across community perception research, customer satisfaction research and community capacity building.
- Experience developing business performance metrics and measurement programs.
- Extensive experience identifying and implementing business improvement initiatives driven by research and data analysis.
- Outstanding communication and presentation skills with the ability to promote a culture of continuous improvement.
- Strong analytical skills with the ability to independently conduct research, interpret data, draw meaningful conclusions and produce concise, compelling reports.
- Demonstrated project management experience, delivering outcomes with minimal supervision while managing competing priorities.
- Experience preparing and presenting high-quality reports for Executive leadership and Council.
- Initial 12-month contract
- Highly competitive hourly rate
- Hybrid working arrangements
- Opportunity to contribute to projects that directly improve services and outcomes for the local community
- Supportive and collaborative team culture
- Work for an organisation committed to innovation, continuous improvement and professional development
Public Sector People is a leading Australian recruitment agency specialising in Local, State and Federal Government recruitment. We are passionate about connecting talented professionals with opportunities where they can make a genuine impact. Built on the values of honest communication, care, focus and feedback, we are committed to building long-term relationships and delivering outstanding outcomes for both our clients and candidates.
For a confidential discussion about this opportunity, please contact Dan Corkill on 0481 208 285 or email dcorkill@publicsectorpeople.com.au.
