What you will be doing.
Assist with the management of the installation, maintenance and support of the ICT environment and systems;
- Build, manage and support Azure-based and hybrid infrastructure
- Automate infrastructure and operational tasks using PowerShell, JSON and Bicep
- Develop and maintain Azure DevOps pipelines for infrastructure and automation
- Manage virtual environments across Azure and VMware
- Implement and maintain automated patching for Windows and Linux (SCCM / Azure Update Manager)
- Manage backup and recovery solutions (Azure Recovery Services Vaults, Veeam)
- Monitor systems and respond to alerts using Azure Monitor
- Administer Active Directory and identity-integrated services
- Manage the full server lifecycle (build, patch, upgrade, decommission)
- Troubleshoot and resolve incidents with a focus on automation and reliability
- Undertake a leading role in a responsive and effective problem resolution service that minimises disruptions and meets agreed performance targets for networked information systems and associated applications.
- Consult, negotiate, liaise and provide expert advice to staff at all levels on the operation of the information systems infrastructure and facilities.
- Identify gaps and opportunities in the delivery of TDS services; coordinate the investigation of potential solutions on behalf of clients; and work with TDS staff and management to develop, analyse, evaluate and propose new or additional services.
- Influence and encourage a culture of high-quality customer service by fostering adherence to quality system processes and continually seeking improvement.
- Contribute to effective teamwork within TDS by understanding the roles of other team members and working collaboratively to deliver services to the department.
- Investigate and identify analytical and problem-solving activities for the maintenance and support of a large and complex IT environment.
- Manage and coordinate minor projects to implement and upgrade the IT environment.
- Demonstrated experience in the technologies listed above.
- Develop and adhere to clear plans and timeframes, take personal responsibility for accurately completing work, and maintain performance and quality levels, even in challenging circumstances.
- Advanced incident management and problem-solving skills to deliver innovative solutions to complex issues.
- Present complex messages concisely, and communicate, liaise and negotiate with a diverse range of stakeholders with varying levels of technical and business knowledge.
- Develop and maintain effective working relationships with a range of stakeholders and foster a strong commitment to customer service within the team
**Only applicants who are currently based in QLD will be considered for this position**
If you would like to discuss this role in more detail or other IT opportunities within Local, State or Federal Government, please contact:
Callum Bowie
cbowie@publicsectorpeople.com.au
