About the Role
This project homes builder is well established and has developed a great industry reputation across their 30+ years of operation. Currently building around 200 new homes a year, the time is now to join this tight-knit group in their Western Sydney office.
In this role you will be the primary point of contact for customers regarding warranty claims, service requests, scheduling and coordination. You will liaise with internal teams, contractors, and suppliers to ensure efficient resolution of issues while providing top-tier customer service.
Key Responsibilities:
- Manage and process warranty claims in a timely and professional manner
- Coordinate service requests and schedule technicians or contractors as needed
- Liaise with customers, suppliers, and internal teams to resolve issues efficiently
- Maintain accurate records of all warranty claims and service requests
- Ensure compliance with company policies and industry regulations
- Provide exceptional customer service and follow up to ensure customer satisfaction
- Previous experience in a service coordination, warranty management, or customer service role within the building or construction industry is essential
- Strong communication and problem-solving skills
- Excellent organisational abilities and attention to detail
- Ability to work both independently and as part of a team
- Proficiency in Microsoft Office Suite and CRM systems\
- Up to $85k + Super
- Monday - Friday, full time.
- Join a supportive and collaborative team environment
- Long term opportunity and Career progression
