Service Desk Support Officer

Do you thrive in a fast-paced environment, providing exceptional IT support to a valued client base?

We are looking for a skilled and motivated IT Support Officer to join our client, a local council in Sydney. This is a fantastic opportunity to contribute to a dynamic team within a progressive organisation, making a real difference in your local community.

The Opportunity
In this contract role, you will play a pivotal role in providing exceptional IT support to staff across the organisation. You'll be responsible for handling a variety of user queries, troubleshooting technical issues, and ensuring smooth operation of critical IT systems.

What You'll Bring

• Experience in providing IT support, including both phone and deskside services.
• Experience working in in local government.
• Proven ability to build and maintain strong customer relationships.
• A solid understanding of Microsoft Network/OS and Office applications.
• Experience supporting Citrix environments is highly desirable.
• ITIL foundation knowledge is a plus.
• Unrestricted driver's license (C Class) and the ability to travel across work sites.
• Excellent communication and interpersonal skills, with a passion for delivering exceptional service.
• A proactive and results-oriented approach, with a commitment to continuous learning.

• Develop your IT expertise:  Gain valuable experience and knowledge in a supportive and dynamic environment.
• Flexible work arrangements:  Enjoy a work-life balance with flexible working arrangements (to be discussed).
• Contribute to your community:  Play a role in supporting vital services delivered by your local council.