Public Sector People (PSP) are partnered with a council in the eastern suburbs of Melbourne to recruit an IT Service Desk Team Leader for a 2-month temporary contract.
Location:
Metropolitan East
Duration:
ASAP start for 2 months
Working arrangement:
1-2 days working from home
Band:
6
As a Team Leader, you’ll take charge of the day-to-day operational and technical support activities across the IT Helpdesk and Print Room. This includes overseeing Level 1 support for networking, corporate systems, voice and data communications, meeting room tech, and general IT equipment. You’ll also guide the team in meeting service level targets, improving processes, and ensuring a high standard of customer service.
Key Responsibilities:
- Provide leadership and supervision to the IT Helpdesk and Print Room team
- Provide oversite of IT Tickets, ensuring timely resolution and escalation where required
- Develop and implement ITIL-based strategies and procedures
- Support the team with feedback and coaching to improve service delivery
- Identify opportunities for improvement and implement change to drive efficiency and enhance user satisfaction.
- Background in a similar IT leadership role within the public sector, not-for-profit, education, or healthcare environment
- Relevant qualifications (degree or diploma) within a relevant field with several years of subsequent relevant experience; or lesser formal qualification with extensive relevant experience
- Formal ITIL Qualifications with several years’ experience
- Knowledge across networks, corporate systems, data/voice communications, and end-user support
- Strong communication and problem-solving skills
- Willingness to undergo a police check
Please note: Only shortlisted candidates will be contacted
I look forward to hearing from you.
