Showroom team Manager

Showroom Team Manager Full-Time | Permanent
Docklands & Geelong, VIC

An established residential developer is seeking a Showroom Team Manager to lead and elevate the customer selections experience across its Victorian operations.

This is a leadership role suited to someone who combines people management, operational excellence, and a passion for design, driving both team performance and a high-quality, personalised customer journey.

The Opportunity
You will lead a multidisciplinary showroom team across interior design, joinery, and lifestyle selections, ensuring customers receive a seamless, engaging, and high-quality experience when personalising their homes.

• Lead, coach, and develop a high-performing showroom team
• Drive team KPIs, workflow management, and overall productivity
• Deliver a premium customer selections experience, aligned with business standards
• Oversee appointments, documentation, and variation outputs to ensure accuracy and timeliness
• Manage resourcing, workforce planning, and workflow distribution
• Lead weekly workflow and performance reviews, reporting on team outcomes
• Handle escalations and complex customer queries, ensuring positive resolutions
• Partner with internal teams to improve processes, systems, and customer experience
• Support the rollout of showroom strategy and continuous improvement initiatives

About You

• Proven experience in a people leadership role within residential, interiors, or a similar environment
• Strong understanding of home building, interiors, or customer selections processes
• Highly developed emotional intelligence and communication skills
• Passion for design, interiors, and creating great customer experiences
• Strong organisational and administrative capability with high attention to detail
• Ability to manage competing priorities in a fast-paced, volume environment
• Confident in coaching, mentoring, and performance management
• A proactive, solutions-focused mindset with a drive for continuous improvement

Why This Role

• Lead a large, multidisciplinary design and selections team
• Play a key role in shaping a market-leading customer experience
• Join a business with a strong reputation in residential development
• Be part of a culture focused on performance, collaboration, and growth
• Opportunity to influence strategy, process improvement, and team capability

Ideal Backgrounds This role would suit candidates from:

• Project / Team Leaders in volume home builders
• Showroom or Selections Managers
• Senior Interior Designers with leadership experience
• Customer experience leaders within residential or design-led environments