We're partnering with a well-established organisation seeking an IT Support Officer to become the local face of IT support. This is a hands-on role offering autonomy, variety, and the opportunity to make a genuine impact while working closely with a broader IT team.
If you're someone who enjoys being on the frontline of technology support and thrives in a fast-paced environment, we'd love to hear from you.
What You Will Be Doing
- Provide support across hardware, software, Microsoft 365, printing, mobile devices, and connectivity issues.
- Act as the first point of contact for incidents, service requests, and user enquiries.
- Troubleshoot and resolve desktop, laptop, and peripheral-related issues.
- Support device provisioning, deployment, and onboarding activities.
- Maintain asset registers, device inventories, and stock levels.
- Assist with endpoint management and user access administration.
- Work closely with a remote IT team to ensure a high level of service delivery across the business.
- Escalate complex issues when required and follow through to resolution.
- 2+ years' experience in an IT Support, Service Desk, Desktop Support, or similar role.
- Strong troubleshooting skills across Windows and Microsoft 365 environments.
- Experience supporting end users in a corporate environment.
- Familiarity with device deployment, onboarding, and endpoint management.
- Exposure to technologies such as:
- Microsoft Intune
- Windows Autopilot
- SharePoint Online
- OneDrive
- Microsoft Teams
- Excellent communication and customer service skills.
- Well organised, proactive, and comfortable working independently.
- A genuine passion for technology and helping users.
