Our client is a well-established community housing provider delivering safe, affordable and sustainable homes across New South Wales. Their work goes beyond housing - partnering with tenants, community groups, and support services to strengthen wellbeing and build thriving communities.
They are seeking a values-driven Tenancy Manager to join their customer-focused team and play a key role in delivering exceptional tenancy management and community outcomes.
The Opportunity
In this hands-on role, you’ll be the first point of contact for tenants, ensuring their needs are met with care, professionalism and responsiveness. You’ll manage a diverse tenancy portfolio, supporting residents to sustain their housing through proactive engagement and practical problem-solving.
You’ll also work collaboratively with internal teams and external partners to address tenancy issues, manage arrears and property care, and contribute to broader community wellbeing initiatives.
Key Responsibilities
- Provide responsive, respectful and consistent customer service
- Manage tenancy agreements in line with the NSW Residential Tenancies Act 2010
- Support tenants to sustain their tenancies through early intervention and engagement
- Manage arrears, property standards, and anti-social behaviour
- Prepare documentation and represent the organisation at NCAT where required
- Collaborate with colleagues and support partners to achieve positive tenant outcomes
- Maintain accurate records and comply with organisational policies and reporting standards
You’re an organised and empathetic professional who thrives in a busy, people-focused environment. You bring a mix of practical tenancy management skills and a genuine commitment to community impact.
Essential:
- Experience in property management (community housing, public housing, or real estate)
- Sound understanding of the NSW Residential Tenancies Act 2010
- Strong communication, negotiation and conflict-resolution skills
- Self-motivated, with the ability to work autonomously and as part of a team
- Current NSW Driver’s Licence
- Understanding of social and affordable housing frameworks
- Experience engaging with vulnerable communities
- Prior NCAT representation experience
- Qualifications in social work, community services or a related discipline
- Salary: $91,870.16 + Super + Salary Packaging (SCHADS Level 4)
- Hybrid working model (4 days onsite / 1 day WFH)
- Supportive, values-led culture focused on inclusion and empowerment
- Opportunity to make a tangible difference in people’s lives and communities
Apply now or contact Public Sector People for a confidential discussion.
