Location: Eastern Suburbs
Hours: 38 hours per week
Duration: ASAP – 30 January 2027
Band 5
We are looking for an experienced Workforce Scheduler to join a local council in Melbourne’s eastern suburbs, on a temporary contract through to 30 January 2027.
This is a great opportunity for someone who enjoys working in a fast-paced environment, managing competing priorities and keeping things organised. You will autonomously coordinate the Customer Service Officers’ roster while providing administrative support to the wider team.
Key Responsibilities:
- Coordinate and manage the roster schedule for Customer Service Officers, ensuring appropriate coverage and responding to changing requirements.
- Manage competing priorities and demands while identifying and resolving scheduling issues.
- Provide a range of administrative and support services to Team Leaders and the Coordinator.
- Maintain accurate records, databases and workforce information in line with established systems and processes.
- Work closely with stakeholders across the organisation to communicate changes, resolve issues and keep operations running smoothly.
- Previous experience in a fast-paced office management or administrative role, ideally involving complex customer service and rostering requirements.
- Strong problem-solving skills, with the ability to identify issues and provide practical solutions.
- Excellent planning and time management skills, with the ability to meet deadlines and manage conflicting priorities.
- Strong written and verbal communication skills, with confidence engaging with people at all levels.
- Experience using Genesys Cloud is essential.
- Local council experience is highly regarded.
Candidates who are successful in progressing will be contacted.
